What is Intercom?
Intercom is a complete AI-first customer service solution that provides instant service and exceptional experiences for customers, agents, and leaders. It is an AI-powered platform that offers a range of features, including AI Agent, Omnichannel, Help Center, Inbox, Fin AI Copilot, Tickets, AI Insights & Reporting, Workflows, and Outbound messaging.
Features of Intercom
AI Agent
Intercom's AI Agent provides instant, accurate answers for customers 24/7, resolving 50% of support volume instantly. It's more than just a chatbot, offering personalized support to customers.
Omnichannel
Intercom's Omnichannel feature allows businesses to meet their customers where they already are, providing a seamless experience across multiple channels.
Help Center
The Help Center enables customers to find accurate answers themselves, reducing the need for support agents to intervene.
Inbox
The Inbox feature maximizes productivity with an AI-enhanced inbox, allowing support agents to focus on complex issues.
Fin AI Copilot
Fin AI Copilot is a personal AI assistant for every support agent, providing instant answers and assistance.
Tickets
Tickets are optimized for collaboration, enabling support agents to resolve complex issues quickly.
AI Insights & Reporting
AI Insights & Reporting provides robust reporting and insights for the entire support operation, empowering support leaders to make data-driven decisions.
Workflows
Workflows allow businesses to automate at scale with a visual builder, streamlining their support processes.
Outbound messaging
Outbound messaging enables businesses to send proactive messages to get ahead of issues and reduce inbound volume.
Benefits of Intercom
Instant Service
Intercom provides instant service and exceptional experiences for customers, agents, and leaders.
Efficient Agents
Intercom's AI-first tools enable support agents to be more efficient and productive.
Empowered Leaders
Intercom's tools and insights empower support leaders to make data-driven decisions and optimize their support operations.
Pricing
Intercom offers simple, transparent pricing for all, with a free trial for 14 days. The pricing starts at $29 per month.
Frequently Asked Questions
What is AI-first customer service?
AI-first customer service is a new way to deliver customer service, powered by AI. It provides instant support, exceptional experiences, and efficient agents.
How does Intercom's AI Agent work?
Intercom's AI Agent provides instant, accurate answers for customers 24/7, resolving 50% of support volume instantly.
Can I customize Intercom's features?
Yes, Intercom's features can be customized to meet the specific needs of your business.
Is Intercom secure?
Yes, Intercom is secure and compliant with industry standards, ensuring the protection of customer data.