What is tawk.to?
tawk.to is a 100% free live chat software for your website that provides access to a vast array of features, including live chat, ticketing, knowledge base, CRM, and chat pages in one organized place.
Features of tawk.to
1. Live Chat
tawk.to offers a live chat feature that allows you to communicate with your customers in real-time.
2. Ticketing
The ticketing system helps you manage customer inquiries and issues efficiently.
3. Knowledge Base
Create a knowledge base that contains answers to frequently asked questions, making it easy for customers to find solutions on their own.
4. CRM
The CRM feature allows you to manage customer interactions and data in one place.
5. Chat Pages
Create chat pages that allow customers to initiate conversations with you easily.
How to use tawk.to?
1. Add a JavaScript snippet to your site
Add a small JavaScript snippet to your website to get started with tawk.to.
2. Monitor customer activity in real-time
See which pages your visitors are on in real-time, what they are searching for within your knowledge base, and how often they visit your website.
3. Meet customers where they are
Use tools like live chat, ticketing, knowledge base, and video and voice add-ons to be where your customers are, when they need you most.
4. Collaborate and assign conversations
Tag and assign conversations to members of your team and ensure the right person is responding at the right time.
Price of tawk.to
tawk.to is 100% free, with no limits on the number of agents, chat volumes, or sites you can add widgets to.
Helpful Tips
1. Use tawk.to to get closer to your customers
Use tawk.to to communicate with your customers in real-time and provide them with the support they need.
2. Take advantage of the knowledge base feature
Create a knowledge base that contains answers to frequently asked questions, making it easy for customers to find solutions on their own.
3. Collaborate with your team
Use tawk.to to collaborate with your team and ensure that the right person is responding to customer inquiries at the right time.
Frequently Asked Questions
1. How many agents can we add?
There are no limits to the number of agents you can add to a property.
2. How can you offer this for free?
We generate revenue by providing Hired Agent services for customers that don’t want to answer the chat themselves.
3. Do you limit the number of concurrent chats?
No, you can answer as many concurrent chats as you wish.
4. Is our data safe?
We take your privacy and data security very seriously, and all communication between you and your visitors is over SHA-256 Secure Socket Layer.